Work-from-home and its impact on VoIP

Work-from-home and its impact on VoIP

For almost three years now, the Covid-19 pandemic has changed the way we do business. Companies are placing their faith in alternative communication methods more than ever before. With that being said, work-from-home and VoIP communications go hand-in-hand. Both have seen growth as a result of the pandemic, as well as each other.

Work-From-Home Growth

So, what kind of trends has work-from-home seen since the pandemic began? Well, according to a recent survey, about 70% of respondents have reported working fully remote since the start of the pandemic. Additionally, 43% of workers are working over 40 hours per week when working from home.

Furthermore, the survey also mentions that on a global scale, about 16% of companies are allowing their workers to work fully remote.

Lastly, by 2025, around 22% of people will be working-from-home fully; this being an 87% increase versus pre-pandemic levels.

The Growth of VoIP

Now, the next question is: “what growth has VoIP experienced since work-from-home began?” There are a lot of statistics I could focus on, so I will focus on a few of the most notable.

Firstly, one of the largest UCaaS applications Microsoft Teams saw a 500% increase in calls, conferences, etc. on their platform in 2020. Additionally, Webex’s platform saw 500 million meeting participants in April of 2020.

Here, the proof is in the pudding. These two statistics represent significant growth in only two VoIP platforms, one of which being in a single month.

Lastly, in the last three months of 2020, Zoom experienced a 370% increase in sales compared to their last three months in 2019.

Ending Thoughts

As you can see, both VoIP and work-from-home have seen significant growth in recent years. The sales and popularity of a platform like Zoom have seen a direct increase as a result of more people working from home.

On the flip side, work-from-home has increased in popularity largely because of the larger adaption of VoIP and UCaaS platforms.

The largest challenge VoIP providers face now is continuing to improve and adapt their products and services in order to stay relevant, and to entice companies to continue using a work-from-home business model.