Contact Center as a Service (CCaaS)
Contact Center as a Service otherwise know as a “CCaaS” is a business solution allowing businesses to reduce their IT costs by negating the need to own expensive telecom equipment. It is all cloud based to ensure the correct customer inquiry is sent to the appropriate call center agent.
CCaaS Features
Our CCaaS features at a glance
Get predictive dialing based on agent availability
Silent listen, whisper & barge-in modes can be configured on any agent
Voice Prompts and on-hold messages are customizable
Create complex IVR & auto attendant applications that can also interface to your CRM
Agents can be on or off-site
Real-time monitoring of agents and queues with both ad hoc and scheduled reporting
Why Spartel?
Customizability
Our CCaaS solution provides great customizability with a range of call center specific features combined with cloud based virtual call center architecture.
Flexible Agent Deployment
With our flexible system, agents can be on-site or work from home using soft clients, IP phones and traditional phones.
Integration
Interface our virtual CCaaS service system with your existing CRM system to create IVR and auto attendant applications with time-of-day and day-of-week scheduling.
Reliability & Cost Saving
Our cloud based virtual architecture is fast and reliable and mitigates the need to purchase any complex telecom equipment.
Spartel's Flexible Phone Plans
Pay annually and save 30%
Just the Basics
- Unlimited phone calls in the U.S & CA
- Voicemail
- 500 toll free minutes a month
- Toll Free or Local Number
- Ring Groups
- Customized On-Hold Music
- Conferencing
- Employee Directory
$19.95MO
The Standard
- Everything Included in "Just the Basics"
- Voicemail to Email
- Unlimited Audio Meetings
- Unlimited Video Conferencing (Up to 5 people per meeting)
- Voicemail to text
- Internet Fax
$23.95MO
Questions?
(877) 285-6884
Bells and Whistles
- Everything Included in "Just the Basics"
- Everything Included in "The Standard"
- 2500 toll free minutes a month
- Call Recording
- Call Center Functionality
$33.95MO
Spartel's Other Services
Hosted VoIP
Video & Audio Conferencing
Business SMS
Online Fax
Video Surveillance as a Service
