Contact Center as a Service (CCaaS)

Contact Center as a Service otherwise know as a “CCaaS” is a business solution allowing businesses to reduce their IT costs by negating the need to own expensive telecom equipment. It is all cloud based to ensure the correct customer inquiry is sent to the appropriate call center agent.

CCaaS Features

Our CCaaS features at a glance

Get predictive dialing based on agent availability

Silent listen, whisper & barge-in modes can be configured on any agent

Voice Prompts and on-hold messages are customizable

Create complex IVR & auto attendant applications that can also interface to your CRM

Agents can be on or off-site

Real-time monitoring of agents and queues with both ad hoc and scheduled reporting

Why Spartel?


Our CCaaS solution provides great customizability with a range of call center specific features combined with cloud based virtual call center architecture.

Flexible Agent Deployment

With our flexible system, agents can be on-site or work from home using soft clients, IP phones and traditional phones.


Interface our virtual CCaaS service system with your existing CRM system to create IVR and auto attendant applications with time-of-day and day-of-week scheduling.

Reliability & Cost Saving

Our cloud based virtual architecture is fast and reliable and mitigates the need to purchase any complex telecom equipment.

Spartel's Flexible Phone Plans

Pay annually and save 30%

Just the Basics

  • Unlimited phone calls in the U.S & CA
  • Voicemail
  • 500 toll free minutes a month
  • Toll Free or Local Number
  • Ring Groups
  • Customized On-Hold Music
  • Conferencing
  • Employee Directory

The Standard

  • Everything Included in "Just the Basics"
  • Voicemail to Email
  • Unlimited Audio Meetings
  • Unlimited Video Conferencing (Up to 5 people per meeting)
  • Voicemail to text
  • Internet Fax


(877) 285-6884

Bells and Whistles

  • Everything Included in "Just the Basics"
  • Everything Included in "The Standard"
  • 2500 toll free minutes a month
  • Call Recording
  • Call Center Functionality

Spartel's Other Services

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Spartel Video Surveillance Service

Hosted VoIP

Video & Audio Conferencing 

Business SMS

Online Fax

Video Surveillance as a Service