What is a VoIP Service?

What is a VoIP Service?

Before one asks the question of “what is a VoIP service?” They should really be asking themselves “what does VoIP even stand for?”

The term VoIP stands for “voice over internet protocol”, and at its most basic definition is, phone calls placed over an internet connection. Based on this definition, VoIP sounds relatively simple; to some degree it is. However, there is much more to a VoIP service than meets the eye, and in this article we are going to explore a few of those services at a glance.

In today’s word, we are more digitally connected than ever before. We have smartphones, smart watches, even smart fridges that can dial and receive calls, send texts, video chat, and much more. The need for an enterprise to stay connected is no different.

That’s where VoIP services come in.

VoIP Phone Services

The most common VoIP service a business might use is to dial and receive calls with a phone. This is one of the most standard types of modern communication, and has been around almost since the telephone was invented. However, modern business phones from companies such as Yealink have come a long way from old rotary phones, and have many high-tech features that make them great for businesses such as:

• HD voice
• Gigabit ethernet connections
• Wi-Fi connections
• USB call recordings
• Bluetooth functionality

These are just a few features of modern business phones that make it easier than ever for businesses to dial and receive calls.

Aside from business phone solutions, there are many other features to phone VoIP services such as:

• Voicemail
• Phone extensions
• Fax support
• Voicemail to email
• Business SMS
• Call routing to mobile phones

Many of these features are relatively standard phone features in general and are common to most VoIP service plans, but are very important nonetheless.

Video & Audio Conferencing VoIP Services

Video and audio conferencing is exactly how is sounds, it’s digital conferencing solutions geared for business. Modern video conferencing is more feature rich than ever though, making it much easier for businesses to host off-site meetings as well as provide remote support for PCs and Macs.

Some features of video and audio conferencing services are:

• Desktop and document sharing
• Webinar session recording
• Webtool meetings
• Remote support
• Multi-presenter seminars
• Meeting email customization

As you can see, there are a variety of video and audio conferencing features that are available with VoIP service plans that can make digital face-to-face communication much more intuitive for business.

Ending Thoughts

Modern VoIP services go beyond just dialing and receiving phone calls, they are entire platforms of business friendly communication solutions that make staying connected in our digital word much easier. From a simple business phone with a couple standard features, to an entire video conferencing system for a work-from-home team, there are a variety of VoIP service solutions to help businesses stay connected.